Staff Numbers

Whenever there are any young people in the home, there is a minimum of two staff on duty during the day and a minimum of one waking staff on duty by night. The staff numbers in the home will reflect the number of young people in the home and the needs of the young people. There is also a 24/7 management On – Call service including access to one of the Designated Safeguarding Leads.

Phoenix has a pool of Bank staff to cover holiday and sickness. This allows for continuity of standard of care as all Bank staff receive the same training as full/part time staff.